Frequently Asked Questions
Yes, you can. Please use our "Order a Sample" button to purchase the item.
You are not limited to any number of different samples of promotional items. However we do not allow to purchase more than 1 sample of the same item.
No, unfortunately we do not provide that option.
The cost of personalisation is too high to offer you that kind of service. It can be only a plain item.
No, samples are not refundable and cannot be returned.
We offer the samples purchasing option for the future customer to check the quality and look of the item before placing a bigger order or for the purpose of presenting them to your customers.
Price paid for a sample can be deducted from the bigger order placed for the same item.
These days it is better not to use cheques anymore and we no longer accept this form of payment.
We accept bank transfer as the only payment method.
We accept only Bank Transfers as payment methods.
We no longer accept any credit/debit cards due to many fradulent transactions.
In order to start the production, we first need to receive your transfer confirmation.
Generally speaking the industry standard from date of order to delivery is 3-4 weeks.
However somethimes we can deliver quicker. Please contact us.
Usually plain items are deliverd within 7-10 working days and imprinted in 3-4 weeks.
Firstly 'minimum order quantity' is the number of items below which the items cannot be purchased on our website but contact us with your requirement.
As there are charges for print preparation, 'minimum order quantity' is an optimal number where these charges are spread between.
Yes, you can. in order to do so please contact us by email or phone.
Our online shop will not allow you to choose smaller quantity than minimum.
So contact us to get quote for smaller quantities if needed.
There are no hidden extras!
Our 'no hidden charges' policy guarantees to view all charges upfront.
All our prices include origination charge, printing and you know the full price beforehand.
You will receive your personalised items in time of up to 4 weeks.
The exact time we need to reserve for the production, depends on the kind of items you chose and how much work is required to personalise them for you.
We also need to make sure the production is of the best quality possible.
Once, we are satisfied the last thing to do is to deliver the goods to you.
Items without personalisation we can deliver within 7-10 working days.
We accept all vector (outlined) files (.ai, .eps. .cdr), Adobe Illustrator (.ai), CorelDraw files (.cdr), and Encapsulated PostScript (.eps).
Please contact us for more explanation if needed.
No, we need you to supply the artwork only in given formats.
It is due to the fact that in many cases your artwork needs to be adjusted, resized or simplified.
In that case we will need to convert your file to the one we accept or redo your artwork.
The charge for recreating your logo in a required format may occur but we will let you know about it beforehand.
Usually we do not charge for it and out studio graphic designers help to recreate our customers logo from whatever format they have.
Water4Fish accept all returns of unbranded items.
If you ordered items with branding they only can be returned if damaged.
When you order itemw with branding with us we will produce a mock-up with your logo on items and will ask you to check and confirm if you want to proceed with print.
You may cancel your order anytime before production starts or if your items are plain and not shipped yet.
In other cases please discuss it with us first as normally, when production starts, it is not possible to cancel your order.
We kindly ask you to check if boxes arrived undamaged and report to us any event of that kind within 24 hours.
If items arrived faulty they are to be returned to us but firtly concat us to report it.
We will provide you an RMA (Returned Merchandise Authorisation) number from our Customer Services department.
The RMA will be valid for 24 hours. We will arrange at our expense for collection of the items, which must be available for collection in their original packaging together with all accessories.
Yes, Your satisfaction is our primary concern, but if for some reason you are dissatisfied with your purchase please contact:
- our customer service department via e-mail at go@goprinteditems.com
- or contact customer service at 056 0366 9587.
Items branded with your logo and personalised items are not returnable unless defective.
Items which are branded cannot be re-sold therefore we always provide visualisation for the customers to see how final product would look like.
All claims of damaged or defective promotional items must be made within 24 hours from receiving.
Please first of all contact us and we will deal with your case.
You will be asked to keep items in their original boxes and we will arrange a pickup.
If, for any reason, it is impossible to arrange for a pickup we will ask you to send items at your cost which will be reimbursed.
We will not return any shipping charges unless items arrived damaged and is reported to customer service on the day of delivery.
The refund will be payable only to the account of the person or organisation that made the payment and will be made within 24 hours.
The best will be to contact us first and we will advise but normally it does not take longer than 1 day.
When you shop in our store, we will ask for your name, email address, billing and shipping addresses and telephone number.
We do not store any payment information.
No. Since we do not accept payments by cards we also do not store any of such data.
No, we do not share, give or sell any data of our customers and their orders.
Orderring data such address or name is used ONLY to complete the order and deliver goods.
Any personal information that you provide to Water4fish is maintained on secure servers and protected by industry-standard Secure Socket Layer encryption (SSL).
When entering personal payment details, look for a padlock icon located next to website address to check that you are on a secure page.
